Fractional IT Support Technician

Provide remote and on-site technical support, troubleshooting, and IT administration. Serve as a primary IT contact for internal staff, IT operations, and vendors, ensuring seamless technology operations across multiple locations., Technical Support & Troubleshooting

• Install, configure, and troubleshoot hardware, software, networking, peripherals, and operating system issues.
• Support new desktop, laptop, and mobile device setups, including mobile device management and staff orientation.
• Act as a primary contact for internal company support, end-users, and IT operations.
• Update IT ticketing system, ensuring timely resolution and documentation of all tickets.
• Provide on-site critical support to troubleshoot and resolve technical problems (software, hardware, and company-specific applications).

IT Administration & Maintenance

• Manage hardware and software inventory and administration.
• Administer Microsoft Exchange 365, Active Directory, and Azure AD.
• Assist with IT projects, including system implementations, upgrades, and migrations.
• Apply analytical skills to solve complex technical issues and recommend alternatives.
• Support daily administrative IT operations, including account management, application monitoring, and staff scheduling.
• Coordinate with HR to manage IT onboarding and offboarding, including AD accounts and equipment provisioning.
• Troubleshoot and coordinate issues with Internet Service Providers and other IT vendors.

IT Project Management & Customer Service

• Deliver the highest level of technical support locally and remotely.
• Establish and maintain effective relationships with staff, vendors, and IT business partners.
• Respond promptly to IT tickets and maintain accurate ticketing records.
• Collaborate closely with management and IT partners to ensure seamless network and system communication.
• Document IT processes to maintain the knowledge base.
• Perform other IT-related duties as required.

Education & Certifications:

• High school diploma required; further IT education or certifications preferred.
• Microsoft Certified Professional or other industry certifications preferred.

Technical Skills:

• Proficiency in Microsoft O365, Windows 10, Active Directory, Azure AD, Group Policy, SCCM, VPN.
• Basic networking knowledge (LAN/WAN and wireless).
• Experience with desktops, laptops, smartphones, VoIP phones, printers, and scanners.
• Experience in software/hardware configuration, deployment, and system administration.
• Monitoring server usage, internet service outages, and IT ticketing systems.
• Strong problem-solving, analytical, and troubleshooting skills.

Other Skills & Requirements:

• Ability to manage multiple priorities and adapt to organizational changes.
• Strong oral and written communication skills to explain complex technical issues.
• Ability to work independently and collaboratively in a multi-stakeholder environment.
• Ability to lift and carry computer components up to 40 lbs. and travel across NYC locations. Driver's license preferred.
• Quick learner with the ability to master new applications and software rapidly.
• Experience with IT rollouts, migrations, and upgrades is required.

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com