Help Desk/Desktop Support Analyst

• Deliver onsite desktop support one day per week, ensuring timely resolution of hardware and software issues.
• Respond to and manage service desk tickets, prioritizing tasks based on urgency and impact.
• Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.
• Administer and maintain Active Directory accounts, including user access and permissions.
• Provide guidance and technical support for end-users encountering system or application issues.
• Collaborate with team members to identify and implement improvements to IT processes.
• Document resolutions and maintain accurate records of support activities.
• Assist in configuring and deploying hardware and software for new and existing users.
• Ensure compliance with company policies and procedures related to IT systems.

• Stay updated on emerging technologies and tools to enhance support capabilities. Requirements - Minimum of 2 years of experience in help desk or desktop support roles.
• Proficiency in troubleshooting Microsoft Windows 10 operating systems.
• Hands-on experience with Active Directory administration.
• Familiarity with managing service desk tickets efficiently.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills to interact effectively with end-users.
• Knowledge of basic IT concepts and troubleshooting techniques.
• Ability to work onsite in Boston, Massachusetts, one day per week. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.