Associate Support Engineer
Role details
Job location
Tech stack
Job description
As a member of the Business and Investment Production Support (BIPS) team, the associate engineer will play a crucial role in coordinating and maintaining the automated investment processes within the firm. This involves maintaining and monitoring the production environment and providing technical support for various processes such as database jobs, modelling tasks, reporting and analytics. The team member will collaborate with developers, researchers, and portfolio managers to implement new models and strategies, data source changes, adjust job scheduling and enhance production processes., * Control-M Scheduling: Establish and enforce standards within the Control-M scheduling software.
- Model/Sim Integration: Deploy new models and simulators into the production environment.
- Production Monitoring: Oversee the production environment, debugging real-time issues across various technology components and applications to resolve problems quickly and efficiently.
- Sprint Collaboration: Participate in weekly sprints to prioritize and assign case work, including schedule, data, and code changes.
- Schedule Coordination: Work with developers to align schedule changes with code modifications.
- Communication: Effective communication with the business and investment personnel regarding production timing, potential delays and task coordination.
- Incident Management: Track and manage production incidents, coordinating with necessary teams, documenting updates and progress, whilst assisting with triaging.
- Change Management: Adhere to change management protocols to review, test, and implement changes.
- Release Management: Execute the weekly release process, transitioning code changes from staging to production.
- Process Improvement: Recommend and lead the implementation of workflow enhancements.
- Project Management: Work on case-based projects focused on production maintenance, process improvements, and addressing business needs.
- On-Call Duties: Ability and willingness to perform on-call responsibilities on a weekly rotation, including nights and weekends.
Opportunities for Growth:
- Participate in ten-percent strategic development projects that span multiple technology teams, enhancing your skills and contributing to your career progression within the firm.
Requirements
- Bachelor's degree or equivalent experience.
- Strong technical/computer knowledge.
- Experience operating in Unix or Linux environments.
- Knowledge of SQL and/or Python programming.
Advantageous
- Degree in computer science or related STEM field.
- Experience in a production deadline environment.
- Experience with scheduling tools such as Control-M.
- Experience with source control tools and coordinating code changes.
- Understanding of incident management frameworks and best practices.
- Understanding of finance or investment principles.
- Solid understanding of relational database concepts.
Personal Attributes
- Highly self-motivated and able to work independently and collaboratively with teams.
- Innovative and creative in solving technical problems.
- Process-oriented with multiple troubleshooting techniques.
- Careful attention to detail to ensure accurate diagnosis and resolution of issues.
- Adaptable to changing conditions, processes and procedures.
- Ability to prioritize tasks and manage time efficiently, handling multiple support tickets simultaneously.
- Ability to apply knowledge to develop solutions for new and unfamiliar problems.
Benefits & conditions
Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.
You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.
