Support Engineer

A bit about this role: At Devoted Health, we believe our employees can only provide world-class care to our members if they feel supported, empowered, and valued themselves. We don't view IT as "fixing computers"-we view it as a hospitality mission. We treat our colleagues like family. Your goal is to ensure their technology is a bridge, not a barrier, turning frustrating technical hurdles into "wow" moments through empathy, kindness, and technical excellence. Your Responsibilities & Impact will include:

• Universal Support: Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and macOS environments.
• SaaS Administration: Learn the administration and maintenance of core tools including Google Workspace, Jamf, Slack, and Atlassian.
• Infrastructure & Presence: Maintain in-office hardware (AV, networking, and peripherals) while staying highly accessible across our virtual support channels.
• Process Improvement: Help streamline IT operations and solutions and maintain knowledge base articles.
• Cross-Functional Collaboration: Partner with internal teams to help bring helpdesk tickets to resolution.
• Secure Environment: Ensure our "digital office" remains organized, secure, and intuitive for all users., Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by individuals purporting to represent Devoted Health. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal information. These job postings and offers are NOT authorized by Devoted Health and Devoted is not responsible for fraudulent offers, personal information that you may have disclosed, or payments made to third parties purporting to represent Devoted. We have reported this matter and are cooperating with law enforcement agencies. Devoted Health will never ask for financial commitment or contribution from a candidate at any stage of the recruitment process.

Do you have experience in macOS?, * A "People Person" First: You genuinely enjoy helping others, take pride in working collaboratively, and possess the patience to communicate effectively with non-technical staff.

• Detail-Oriented & Empathetic: You recognize that a technical hurdle is a barrier to a teammate's success and treat every ticket with a high level of urgency and care.
• Problem-Solver & Adaptable: You possess the skills to diagnose issues while balancing multiple priorities in a fast-paced, evolving environment.

Desired Skills & Experience:

• Member Experience Mindset: Prior experience in a helpdesk setting supporting both in-person and remote employees across various SaaS tools.
• User-Centric Approach: A proven ability to put yourself in the shoes of the person you are supporting to provide a seamless, high-quality experience.

$55,507 - $64,355 a year Parental leave, 401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Stock options, Internet reimbursement Waltham, MA, Salary Range: $55,507 - $64,355 /year The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

• Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

At Devoted Health, we're on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That's why we're gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company - one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!