Service Desk RDM Technician
Nabout Leidos
Norfolk, United States of America
1 month ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Shift work Languages
English Experience level
JuniorJob location
Norfolk, United States of America
Tech stack
CompTIA Security+
Databases
Knowledge Management
Powershell
Information Technology
Job description
- Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.\n
- Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.\n
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.\n
- Instructs users in the use of PCs and networks.\n
- Demonstrate critical thinking skills to quickly understand complex systems.\n
- Work on many tasks simultaneously in a high-pressure environment.\n
- Interact with individuals on all organizational levels.\n
- Develop and strengthen peer mentoring skills.\n
- Demonstrate excellent phone and email support with effective verbal and written communication skills.\n
Requirements
- High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education\n
- Minimum of 6 months of tenure with the NMCI Service Desk\n
- Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.\n
- Individuals on a Performance Improvement Plan or Attendance Warning will not be considered\n
- 8570 certification - CompTIA Security +CE\n
- Ability to attain Flank Speed Tier 1.5 qualification within 30 days.\n
- Superior skills in both written and verbal communication.\n
- Proficiency with Microsoft PowerShell\n
- Strong problem-solving skills.\n
- Advanced knowledge of computer and networking technology.\n
- Ability to effectively document issues, troubleshooting steps, and resolutions implemented.\n
- Understands NMCI internal structure, processes and tools.\n
- Proficient with HPSM ticketing and Knowledge Management System.\n
- Must be a US Citizen.\n
- Able to work assigned shifts as needed, including overnights and weekends.\n, * Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk\n
- Candidates with fewer than 4 attendance occurrences in a rolling 90-day period\n
- Candidates with strong metrics in PAR and AHT\n
- Proactive learner who takes ownership of their own growth and career development\n
