Service Desk Tier I Technician
Nabout Leidos
Norfolk, United States of America
1 month ago
Role details
Contract type
Contract Employment type
Full-time (> 32 hours) Working hours
Shift work Languages
English Experience level
JuniorJob location
Norfolk, United States of America
Tech stack
CompTIA Network+
Databases
Knowledge Management
Information Technology
Job description
- Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.\n
- Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.\n
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.\n
- Instructs users in the use of PCs and networks.\n
- Demonstrate critical thinking skills to quickly understand complex systems.\n
- Work on many tasks simultaneously in a high-pressure environment.\n
- Interact with individuals on all organizational levels.\n
- Develop and strengthen peer mentoring skills.\n
- Demonstrate excellent phone and email support with effective verbal and written communication skills.\n
Requirements
- High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education\n
- 8570 certification - CompTIA Network +, A +, or Security +CE\n
- Superior skills in both written and verbal communication.\n
- Strong problem-solving skills.\n
- Ability to effectively document issues, troubleshooting steps, and resolutions implemented.\n
- Understands NMCI internal structure, processes and tools.\n
- Proficient with HPSM ticketing and Knowledge Management System.\n
- Must be a US Citizen. \n
- Able to work assigned shifts as needed, including overnights and weekends.\n
- Must have active interim or secret clearance.\n, * Associate's degree or higher in information technology, or related IT or equivalent work experience, or 1 year of experience on NMCI Service Desk.\n
- Proactive learner who takes ownership of their own growth and career development.\n
