Consumer Access Supervisor ED Tampa

Ensures team members are oriented to the department at the time of hire. Initiates and assumes responsibility for new tasks independently as appropriate and as delegated. Oversees daily financial clearance operations for assigned region/division to ensure timely and accurate processing of patient accounts. Stays up to date with payer guidelines, managed care changes, and relevant portals; communicates updates to the team. Trains and evaluates team members, coordinating and setting up schedules for training and education sessions. Audits team performance and educate staff to maintain high accuracy standards and reduce denials and write-offs. Monitors the department's work for accuracy and workflow. Conducts team performance management, including scheduling, time tracking, mentoring, progressive discipline, and competency completion. Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs. Other duties as assigned.

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Intermediate knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• in Business, Accounting, Finance, Health Administration, Nursing, or another related field

Work Experience:

• 2+ customer service experience [Required]
• 2+ direct patient access [Preferred]
• 2+ revenue cycle experience [Preferred], * Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.