Technical Support - Mobile Device Support

This person will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers., * Troubleshoot and resolve mobile device issues or problems with device hardware and software

• Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
• Lead day to day enrollment/provisioning/monitoring of smartphones
• Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
• Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
• Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
• Utilize ServiceNow for asset & incident management
• Manage mobile devices in Workspace UEM
• Use Excel & G-Sheets formulas for analyzing, recording, & reporting

• At least 2 years of experience with help desk & Level 2 (L2) support
• At least 2 years of experience in IT asset management
• At least 1 years of experience with Mobile device support
• At least 2 years of experience with ServiceNow

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.