Help Desk Technician

We are currently looking for a motivated Help Desk Technician to join our Technical Services Team. This work would involve the supporting and troubleshooting of Technology items on-site for clients. As a Help Desk Technician, you would be part of our Technical Services Team, where you would be expected to learn from and support our Systems Engineers. You would also be expected to intimately understand clients' business needs as they relate to technology.

Primary Technical Responsibilities:

• Provide technical expertise in the implementation, and support of customer Technology needs.
• Ensure the confidentiality and integrity of our corporate and customer data.
• Remote and on-premises support for client and technical staff of: Desktops, Laptops, Peripherals, Printers, Displays, Docks/Replicators, and others.
• Help support cloud solutions - Azure, Microsoft 365
• Provide Hardware troubleshooting and repair for corporate workstations
• Preparing, imaging, and deploying workstations
• Some Server, Domain, Firewall, and Application support and troubleshooting
• Monitoring and triage of various client and system alerts.
• Intensive, detailed, and accurate documentation and timekeeping.
• Assist in evaluating client needs and determining the appropriate technological solution.
• Training both technical and non-technical users on how to apply best practices., * Normal hours are between the hours of 8 a.m. and 5 p.m.
• Daily travel to client's locations could be necessary within a 50-mile radius.
• Position may require limited after-hours work based on client activities.

Do you have experience in Equipment troubleshooting?, Do you have a Associate's degree?, * Strong knowledge of and ability to troubleshoot Microsoft desktop platforms (XP through 11); Knowledge of MacOS is a plus.

• Basic knowledge of server platforms (2012 through 2022), and Active Directory.
• Strong Hardware repair and troubleshooting knowledge.
• Ability to troubleshoot various line of business applications.
• Knowledge of industry compliance standards (HIPAA, PCI, NIST, etc.)

Desired Personal Qualities:

• Excellent interpersonal skills and comfort in a client-facing role.
• Must be a Team Player
• Self-motivation and independent study.
• Ease of learning new technology.
• Ability to work on several projects and service requests concurrently.
• Presentable business-casual appearance.
• Dependable work attendance.
• Understanding of the sales process.
• Willingness to learn and grow.

Preferred Certifications :

• A+
• Network+
• Security+, * Associate degree in a related field and/or a minimum of two years relevant experience in the Information Technology field., * Associate (Preferred), * Troubleshooting: 2 years (Required)
• Desktop support: 2 years (Required)
• Hardware support: 2 years (Required)
• Active Directory: 1 year (Preferred)
• Microsoft 365: 1 year (Preferred)

License/Certification:

• CompTIA Network+ (Preferred)
• CompTIA A+ (Preferred)
• CompTIA Security+ (Preferred)

Pulled from the full job description

• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount, * 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Pay: $35,000.00 - $50,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Thank you for your interest in joining the Roeing Team! Roeing is a well-established full-service technology, engineering, and business solutions company serving western, central, and northern Indiana for the past 37 years. We serve several markets, including healthcare, education, government, manufacturing, retail, legal, and many others. Our daily mission is to help solve problems and enhance processes for our clients through applied technology, so our clients have a solid operational foundation along with the flexibility to adapt to their rapidly changing business environments.