IT Help Desk Technician

The IT Help Desk Technician provides technical support to Foster Fuels' employees. The Help Desk Technician should be well-versed in all aspects of computer systems configuration, set up, and maintenance. This position requires excellent written and interpersonal communication skills and possess proficient technical knowledge and analytical skills., * Provide quality support to internal customers during business hours.

• Manage assigned tickets and support requests.
• Document and update Standard Operating Procedures
• Install, repair, and maintain computer equipment and peripherals (printers, PC upgrades mobile devices, etc.)
• Maintain an inventory of hardware, its user and location.
• Maintain user accounts and mailboxes and enterprise directories.
• Assist in department wide projects and implementations.
• Must be willing to learn Fuel Bulk Plant configuration and troubleshooting.
• Must be capable of providing remote support for mobile devices, such as cell phones, tablets, laptops, etc.
• Familiar with Mobile Device Management Solutions (Verizon MDM, Microsoft Endpoint)
• Support Drivers with truck technology (Meters, Printers, Tablets)
• Assist customers with occasional MyFuelPortal issues (Password Reset, Account Setup)
• After hours support may be necessary on occasion
• Perform other duties as assigned.

Do you have experience in Technical Proficiency?, Do you have a Associate's degree?, * Able to support Windows and Microsoft Office 365 Products

• Knowledge of HP, Konica Minolta, and Cannon printers and copiers
• Proficient with supporting mobile, iOS, and Android devices.
• Ability to troubleshoot OSI Model Layer 1 and 2 issues.
• Must demonstrate good analytical and troubleshooting skills.
• Strong attention to detail.
• Self-Starter who works independently and collaborates with others to obtain the desired results.
• Excellent communications skills with strong verbal and written communications abilities

KEY CANDIDATE SKILLS

• Associate degree in information technology
• Requires a minimum of 1 year experience in a corporate environment.

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off, Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 3 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.

Additionally Foster Fuels Offers:

• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%.
• Paid Time Off
• 7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
• Annual Discretionary Market-Based and Performance Raises
• Annual Discretionary Bonuses
• Paid Parental Leave
• Annual Credit to company swag store depending on position
• Educational Assistance Program
• Employee and Dependent Scholarship Opportunities
• Employee Pricing on Appliances, Service, Propane, and Heating Oil
• Foster Gives Program
• Referral Bonuses
• Driver Benefits - Including emergency pay, pump-load pay, annual safety bonus, and home daily
• CDL Sign-On Bonus
• Gym/ Fitness Reimbursement - up to $100 annually