Corporate IT Support Specialist

The Corporate IT Support Specialist provides technical support to corporate employees, executives, and business teams across office and remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience., * Provide Level 1-2 IT support to corporate users via phone, chat, and ticketing systems

• Troubleshoot hardware, software, and operating system issues for laptops and desktops
• Support identity and access management including account provisioning, password resets, and MFA
• Support collaboration tools such as email, messaging, and video conferencing platforms
• Manage endpoint devices using MDM tools and enforce security and compliance policies
• Assist with onboarding and offboarding of employees
• Escalate complex technical issues to Tier 2/3 teams as needed
• Maintain accurate documentation and knowledge base articles, Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

• 2-4 years of IT Support or Desktop Support experience in a corporate environment
• Strong experience supporting Windows and/or macOS environments
• Familiarity with Active Directory, Azure AD, or similar identity platforms
• Experience with ticketing systems and ITIL-based workflows
• Strong customer service and communication skills, * Experience supporting executives or VIP users
• Familiarity with MDM tools such as Intune, Jamf, or similar platforms
• Experience supporting hybrid or remote workforces
• CompTIA A , Network , or similar certifications

Core Competencies

• Professional demeanor and discretion
• Strong troubleshooting and documentation skills
• Ability to manage multiple priorities in a fast-paced environment

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.