ServiceNow Developer

Tegna Inc.

McLean, United States of America

1 month ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Compensation

$ 166K

Job location

Remote

McLean, United States of America

Tech stack

JavaScript

Computer-Aided Design

API

Artificial Intelligence

Amazon Web Services (AWS)

Cloud Computing

Configuration Management Databases

Computer Telephony Integration

Software Debugging

Amazon DynamoDB

Python

Systems Integration

Scripting (Bash/Python/Go/Ruby)

Cloudformation

Functional Programming

Oracle Integration

ServiceNow

Job description

We are seeking a highly skilled ServiceNow Developer to support and enhance a large-scale, customer-facing ServiceNow platform integrated with AWS Connect. This role focuses primarily on break/fix support, platform enhancements, and complex integrations within a high-visibility helpdesk and call center environment.

Day-to-Day Responsibilities:

Manage and resolve prioritized tickets from a Jira backlog related to ServiceNow enhancements and bug fixes
Develop, test, and deploy code across development, test, and production environments
Perform break/fix troubleshooting across multiple ServiceNow modules
Build and enhance workflows, scoped applications, and UI customizations
Call and debug REST/SOAP APIs and third-party integrations
Partner closely with the AWS Connect SME to support and optimize integrations
Support CTI integrations (including plugin updates and configuration changes)
Maintain and enhance internal and external helpdesk portals
Improve knowledge article findability and operational efficiencies (including AI-driven enhancements)
Participate in standups (MWF) and collaborate via Slack for ongoing issue resolution
Document system updates, changes, and technical configurations

Requirements

Must-Have Skills/Experiences:

5 years of hands-on ServiceNow development experience
Strong experience with greenfield feature development and platform customizations
Deep knowledge across core ServiceNow modules (Incident, Change, Problem, Request, Knowledge, CMDB, etc.)
Experience developing and debugging API integrations
Experience supporting or integrating with AWS Connect (or similar cloud-based contact center platforms)
Strong JavaScript and Glide scripting expertise
Experience working in call center/helpdesk environments (internal and external portals)
Ability to troubleshoot break/fix issues in a steady-state production environment
U.S. Citizenship or Green Card required
Strong communication skills; ability to engage with client-facing stakeholders