IT Support /Field Service Technician

• This is a customer-facing, travel-based role supporting multiple clients through hands-on break/fix, IMAC, and project work at various locations.
• You will manage all administrative requirements tied to assigned cases, including scheduling onsite visits, ordering and tracking equipment, coordinating returns, providing real-time case note updates, and completing required communications.
• Daily travel is required, and you will participate in an after-hours on-call rotation for assigned areas. Availability for nights and weekends is required as part of the on-call schedule.
• Diagnose, troubleshoot, and resolve hardware and software issues involving laser printers, wide format / plotters, kiosks, and POS systems.
• Install, configure, and maintain IT equipment and related applications.
• Perform preventive and routine maintenance to ensure optimal equipment performance.
• Provide clear, professional technical support to customers both onsite and via phone.
• Maintain accurate service documentation, ensuring compliance with quality and operational standards.

• Strong working knowledge of printers (laser and wide format / plotters), computer hardware, and software systems.
• Electro-Mechanical experience a plus
• Emphasis on experience repairing laser and wide-format printers.
• Demonstrated ability to troubleshoot, analyze, and resolve technical issues.
• Excellent communication skills and a strong commitment to customer service.
• Ability to manage multiple tasks independently while also functioning effectively in a team environment.

Pay: $19.00 - $20.00 per hour