Engineering SME / Technical Lead (VoIP Integration & Infrastructure -Jersey City, NJ

Hands on technical authority responsible for SBC routing/integration, SIP signaling and troubleshooting, and delivery of the combined mission: incident response enablement and STIR/SHAKEN operationalization, within a hybrid contact center environment (on prem Genesys + Amazon Connect migration)., * Lead VoIP / SIP design and execution under approved architecture, including routing policy, header handling, and failover patterns

• Implement and maintain SBC routing and policy configurations supporting secure call origination
• Implement and support STIR/SHAKEN signing integration patterns, including non signing paths and exception handling
• Diagnose and resolve complex issues across SBC logs, CDRs, SIP traces, carriers, and contact center platforms (Genesys and Amazon Connect)
• Build and maintain automation and repeatable tooling (configuration as code, scripted diagnostics, synthetic call/test harnesses)
• Integrate with external telecom and security platforms via APIs
• Partner with SRE to meet reliability and latency objectives and support production readiness/rollout execution
• Provide L3/L4 escalation support and technical mentoring to operations engineers, About the Role We are seeking a Lead Ivalua Consultant to drive and support the implementation, integration, and ongoing maintenance of solutions built on the Ivalua cloud platfo…

• 6 days ago

• 10+ years telecom/VoIP engineering with deep SIP and call routing/interconnect expertise
• Strong SBC experience; ability to interpret and troubleshoot SBC/CDR/SIP logs (Ribbon preferred)
• Experience integrating telecom platforms with enterprise contact centers (Genesys and/or Amazon Connect)
• Experience with external API integrations and multi system troubleshooting across networks and vendors
• Automation/config as code mindset (Terraform/Ansible/GitOps) and CI/CD familiarity, * Hands on experience with Ribbon SBC / PSX
• Experience with carrier interconnects and call signing patterns
• Experience in STIR/SHAKEN, caller identity programs, or message signing patterns
• Familiarity with Amazon Connect voice/telephony integration patterns and/or Genesys SIP integrations
• Cloud networking and container familiarity (Docker/K8s)