Application Support Analyst
Role details
Job location
Tech stack
Job description
Role in managing and enhancing our enterprise Identity Governance and Administration (IGA) landscape. In this role, you will take ownership of SailPoint IdentityIQ (IIQ) operations overseeing daily support, compliance, enhancements, and vendor coordination while ensuring alignment with SOX, NERC, and regulatory requirements. You\u2019ll partner closely with business stakeholders, auditors, and managed service providers to deliver a secure, compliant, and continuously improving identity ecosystem. This position reports to the Manager \u2013 IT and may require participation in on?call rotations and extended coverage during emergency events.
What You\u2019ll Be Doing SailPoint IGA Operations & Support
- Own day to day operations of SailPoint IIQ, ensuring stability, security, and compliance
- Manage incidents, problems, changes, events, and production releases
- Provision and\u00a0 access to critical security tools and applications
- Track and manage ENP/ServiceNow tickets related to SailPoint IIQ
- Coordinate with Managed Service Providers (MSPs) and validate vendor deliverables
Compliance, Audit & Risk Management
- Serve as a key contributor to SOX compliance, including quarterly SOX updates
- Support SOC audits, internal controls testing, and regulatory reviews
- Assist in documenting, evaluating, and remediating control deficiencies
- Provide ongoing reporting and insights for Non?NERC and NERC CIP compliance
- Support audit evidence gathering, DR drills, and compliance investigations
Technical Leadership & Enhancements
- Plan, analyze, and deliver SailPoint enhancements following IT project standards
- Support integrations across enterprise systems (cloud & on prem)
- Lead patching cycles, password expirations, and certificate renewals
- Perform root cause analysis using logs, SQL queries, and flat\u00a0Tile analysis
- Ensure DR/HA readiness and participate in disaster recovery exercises
Collaboration & People Development
- Act as a trusted advisor to business and IT partners
- Provide guidance, mentoring, and technical coaching to junior team members
- Communicate process and procedural changes across security teams
- Maintain strong engagement with stakeholders across compliance, risk, and audit teams, Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at\u00a0\u00a0 and earn $250-$1,000 per referral. Innova Solutions\u00a0is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.\u00a0 If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at\u00a0\u00a0or . Please indicate the specifics of the assistance needed.\u00a0 Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.\u00a0\u00a0 Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. \u00a7 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Requirements
- SailPoint IdentityIQ (IIQ) \u2013 Expert Level (Must Have)
- Identity Governance & Enterprise Access Management
- SOX Compliance & Regulatory Environments
- NERC CIP (Strong Plus)
- SQL, Flat Files, and Identity Data Analysis
- ServiceNow (Nice to Have)
- Incident, Change & Release Management
- Vendor & MSP Coordination
- Strong Troubleshooting & Root Cause Analysis, * Bachelor\u2019s degree in Computer Science or a related field or 6\u20139 years of relevant IT experience in lieu of a degree 8\u201310 years of hands?on experience in SailPoint IGA and Security Applications
- Strong analytical, communication, and problem solving skills
- Experience leading small IT initiatives or sub teams
- Proficiency with Microsoft Excel for data analysis
Preferred:
- SOX Certification (Highly Preferred)
- Experience in regulated environments (SOX, NERC CIP, HIPAA, PCI)
- ITIL knowledge (Incident, Change, Release, Patch & Vulnerability Management)
- Experience with large scale enterprise systems and complex integrations
- Familiarity with Application Portfolio Management (APM)
- Strong understanding of system architecture and IAM workflows
- Experience working with Managed Service Providers
Benefits & conditions
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.\u00a0\u00a0\u00a0ASK ME HOW. Thank you!
Himanshu Kumar
PAY RANGE AND BENEFITS: Pay Range*:\u00a0\u00a0$70.00 - $79.31 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate''s education, work experience, work location, specific job duties, certifications, etc.
Benefits:\u00a0Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
