Desktop Support Specialist

Provides a single point of contact for end-users to receive Tier 2 support and maintenance within the organization's desktop computing environment. Responsible for installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware, laptops, iPads, iPhones, peripherals, and applications to ensure optimal performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Maintains and documents all work in the automated Help Desk system. Works collaboratively with all aspects of information technology and customer departments.

High School Diploma or Equivalent Required Bachelor's Degree in Computer Science, Information Technology, or related field Preferred

Experience 2 years experience with personal computer software / hardware configuration and support Required 2 years experience with Windows operating systems, terminal hardware, controller hardware and software, and emulation software Preferred General Experience in a hospital environment Preferred

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University. To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!