Desktop Support Technician

• Serve as the primary point of contact for onsite IT support through a walk-up IT bar
• Deliver hands-on troubleshooting and support for macOS and MacBook devices, including hardware, OS, and application issues
• Support and troubleshoot Microsoft 365 (O365) applications such as Outlook, Teams, OneDrive, and SharePoint
• Use Jamf to manage, support, and troubleshoot Mac devices, configurations, and deployments
• Provide AV and conference room support, including Zoom/Teams Rooms, displays, cameras, microphones, and meeting room technology
• Diagnose and resolve hardware, software, and peripheral issues efficiently while maintaining a high level of customer service
• Document incidents, solutions, and procedures in a ticketing system
• Partner with remote IT teams and vendors to escalate and resolve complex issues when needed

• 2+ years of experience in desktop or IT support, preferably in a walk-up or onsite support environment
• Strong hands-on experience supporting macOS/MacBooks in an enterprise setting
• Proven experience with Jamf for Mac device management
• Solid understanding of Microsoft 365 troubleshooting and support
• Experience supporting AV and conference room technology
• Excellent communication and customer service skills
• Ability to work onsite 5 days per week in Philadelphia

Nice to Have

• Experience supporting creative, advertising, or marketing teams
• Familiarity with ITIL-based support processes and ticketing systems
• Experience in a high-volume, customer-facing IT environment

This is a Contract position based out of Philadelphia, PA. Pay and Benefits The pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We are supporting a global advertising and marketing organization that partners with Fortune 500 companies around the world. This environment is fast-paced, creative, and highly visible, requiring strong customer service and hands-on technical support., We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.