Field Service IT Technician

The Field Service Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems., * Handle service support requests & incidents

• Asset management & coordination
• Hands & Eyes Support
• Detect faults and provides efficient and effective solutions
• Ensuring all work is delivered consistently and in accordance with scope of work
• Have a full awareness of service level KPI's and deliver in accordance with these under guidance of the Service Delivery Manager
• Helping to ensure that Hemmersbach delivers a high level of customer satisfaction

Do you have a valid Driver's License license?, Do you have experience in Driving?, * 2 years of IT experience (or equivalent)

• Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.
• Driving licence
• Excellent time management skill

$56,000 - $63,000 a year Health insurance, Vision insurance, Dental insurance, Life insurance Denver, CO, * Onboarding program

• Buddy program
• Mobile working
• Health/ Medical insurance
• Life insurance
• Dental insurance
• Vision Insurance

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.