IT Support Specialist / Help Desk Analyst

• We are seeking a proactive and customer-focused IT Support Specialist (Level 1) to provide first-level technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting IT operations, and ensuring minimal disruption to business activities., * Provide first-level technical support for desktops, laptops, and mobile devices, addressing hardware and software issues.
• Assist users both remotely and in-person, guiding them through troubleshooting steps and restoring services quickly.
• Log, track, and document all incidents and service requests in the IT service management system.
• Escalate complex or unresolved issues to senior IT support teams while ensuring proper follow-up and resolution.
• Support IT infrastructure projects, including system setups, server installations, and computer lab deployments.
• Maintain and manage IT asset inventory, ensuring accurate tracking and lifecycle management of devices.
• Perform routine system maintenance and updates to ensure optimal performance and reliability.
• Collaborate with internal teams to improve support processes and enhance user experience., Duties: The Helpdesk Support Analyst works in conjunction with all IT Department team members. Responsible for the help desk support and management of vendor accounts Primary respo…

• 16 days ago, Duties: The Helpdesk Support Analyst works in conjunction with all IT Department team members. Responsible for the help desk support and management of vendor accounts Primary respo…
• 16 days ago
• Apply easily

• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
• 1 3 years of experience in IT Support / Help Desk / Desktop Support roles.

Strong knowledge of:

• Windows OS and basic Mac support.
• Hardware troubleshooting (desktops, laptops, peripherals).
• Basic networking concepts (LAN/Wi-Fi, VPN).
• Experience with ticketing systems (ServiceNow, Jira, or similar).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to prioritize tasks and work in a fast-paced environment.

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