IT Support Technician II
Role details
Job location
Tech stack
Job description
Responsible for end user support of computer workstations and associated peripherals. Diagnoses and troubleshoots all organizational software, hardware and mobile devices.
Principal Accountabilities:
- Manages multiple complex priorities and projects.
- Provides configuration and or installations documenters to guide other technicians.
- Provides timely resolution to all assigned calls and or tasks and escalates calls to the appropriate technical groups.
- Acts as an ambassador of the department dealing with all customers in a professional manner.
- Interacts with all ISS staff members to achieve successful implementation and maintenance of organizational hardware and software.
- Provides timely status reports on Projects and or assignments.
- Visits offsite locations and provide service to our customers.
- Ensures Asset Management database is monitored, and discrepancies are remediated
- Works with vendors as necessary to achieve successful implementation and maintenance of hospital hardware and software.
- Performs other related duties as assigned.
Requirements
Do you have experience in Windows Server administration?, Do you have a Associate's degree?, Associates degree, technical degree in Information Technology or related field.
- 3-5 years of experience in Desktop Support, System Implementation or relevant area.Any of the following Certification preferred: - Certified Azure Fundamentals Microsoft 365 - Certified Fundamentals MCITP: Enterprise Desktop Support Technician 7 - MCITP: Enterprise Desktop Administrator 7 or - MCP, MCDST - MCSA: Administering Windows Server
- Preferred: Familiarity with networking systems and protocols.
Benefits & conditions
Pulled from the full job description
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403(b) matching
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Childcare
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Tuition reimbursement
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403(b)
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Prescription drug insurance
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AD&D insurance
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Parental leave, Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits
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Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
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Life & AD&D Insurance.
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Short-Term and Long-Term Disability (with options to supplement)
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403(b) Retirement Plan: Employer match, additional non-elective contribution
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PTO & Paid Sick Leave
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Tuition Assistance, Advancement & Academic Advising
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Parental, Adoption, Surrogacy Leave
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Backup and On-Site Childcare
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Well-Being Rewards
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Employee Assistance Program (EAP)
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Fertility Benefits, Healthy Pregnancy Program
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Flexible Spending & Commuter Accounts
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Pet, Home & Auto, Identity Theft and Legal Insurance
