IT User Services Coordinator - Department Only - 528905

Job Summary: The IT User Services Coordinator coordinates work performed at an Office of Information Technology (OIT) service desk that provides faculty, staff, and students technical support. Implements and coordinates procedures and software that ensure problems are efficiently identified, tracked, and assigned to the appropriate area for resolution. Implements procedures to verify customer satisfaction. Coordinates Special projects as needed.

Required Minimum Qualifications: Associate's degree and four (4) years of information technology (IT) and/or IT helpdesk experience; OR bachelor's degree and two (2) years of information technology (IT) and/or IT helpdesk experience; OR master's degree and some information technology (IT) and/or IT helpdesk experience., Preferred Qualifications: Familiarity with campus-based telecommunications business processes strongly preferred. Cisco VoIP services in a large University environment. Nortel Telecom services in a large University environment. Experience working with Telecommunication vendors. Bill reconciliation. Experience working with customers and other stakeholders in Telecommunication projects. Nortel training including "Basic Service Order for DMS Supernode Lines" or more advanced courses.

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