Information Technology Specialist

This position is located in a United States Attorney's Office, Eastern District of Arkansas. Serves as the district Information Technology Specialist (IT Systems Manager) responsible for providing technical and analytical assistance involving three or more IT specialty areas which support the information management needs of the United States Attorney's office (USAO). The USAO IT environment includes personal computers, routers, switches, bridges, a wide area network and local area network, operating systems, case management systems and litigation support operations.Specifically, assignments encompass the following:

• Performs essential "IT Manager" tasks associated with day-to-day operation of the USAO IT systems. These duties include a wide range of information technology support technology to meet USAO information needs utilizing network hardware and software capabilities.
• Maintains network architecture and infrastructure. Configures and maintains servers, hubs, routers and switches.
• Implements policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks and data.
• Monitors functionality, security and integrity of internet services. Manages internet servers.
• Analyzes, defines and creates case database and litigation support specifications.
• As a technical expert, diagnoses and resolves problems in response to customer reported incidents.
• Develops and maintains USAO-levels strategic plan.
• Creates and maintains system documentation and oversees district IT projects., Specialized Experience: To be eligible at the GS-12 level, you must have at least ONE full year of specialized experience equivalent to the GS-11 level in Federal service. Qualifying experience serving as an IT Specialist responsible for the configuration, installation, or management of network systems; installing Windows based servers and maintaining existing servers; establishing metrics to measure and evaluate systems performance; performing network diagnostics and resolving network problems; maintaining network architecture and infrastructure; and installing and maintaining compatible database systems. Interagency Career Transition Assistance Plan (ICTAP): The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Drug test Yes

Position sensitivity and risk Special-Sensitive (SS)/High Risk

Trust determination process

• Suitability/Fitness
• National security

Financial disclosure, Basic Requirements: You must have IT-related experience demonstrating each of the competencies listed below:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations., Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Influencing/Negotiating, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork

• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation.
• You must be registered for Selective Service, if applicable.
• If selected, you may be required to complete a one year probationary period.
• Time-in-Grade: Federal employees must meet time-in-grade requirements within 30 days after the closing date of this announcement.
• You must meet all qualification and eligibility requirements within 30 days after the closing date of this announcement and before placement in the position., The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/.