CRM Developer / Engineer

As a Senior Senior CRM Developer / Engineer you will work closely with IT Team and various stakeholders. You will also be responsible for designing and implementing the full technology stack powering a global nonprofit enterprise operations platform. You will also be creating end-to-end flow starting from business process design and CRM customization through cloud-native serverless infrastructure, third-party API integrations, ETL pipelines, and security architecture., * Architect and build Functions-based microservices with production-grade reliability (message archiving, distributed locking, tiered retry, adaptive rate limiting)

• Develop and maintain Dynamics 365/Dataverse customizations: plugins, custom APIs, web resources, and data models

• Build and operate integrations across 6+ external systems (Box.com, Zendesk, NetSuite, IRS, CTP/XMAP, Onyx CRM and other Shared Tech Systems)

• Design configuration-driven rule engines enabling business teams to modify qualification and routing logic without code changes

• Implement security infrastructure

• Build ETL pipelines for regulatory compliance data (IRS revocation lists to SQL Server to CRM)

• Create bilingual implementations (C#/.NET + Python) of core services for flexibility and platform reach

• Manage cloud infrastructure: Azure Functions Elastic Premium plans, multi-slot deployments, storage queues, table storage

• Contribute to defining the plan & approach for team

• Quality results aligned with the enterprise architecture

• Work actively with the whole team in preparing documentation, improving tech team capabilities and sharing knowledge regarding past and future implementations

• Report, handle and verify defects

• Recommending appropriate actions for test results

• Close cooperation with Developers and DevOps daily

• Help troubleshoot issues

• You have at least 3+ years' experience in similar position

• Experience in complex solutions in CRM Dynamics 365/Dataverse, Azure Functions, Azure Storage (Queues, Tables, Blobs), C#, .NET Framework, .NET 8, Python, JavaScript, OAuth/SOAP/REST, SQL Server/SSIS, MSAL, PowerShell

• You can think analytically and clearly present and justify your opinion

• You are looking for new challenges

• Can talk freely in English (or on a communicative level, but want to develop yourself in this area)

• You want to share knowledge as well as learn from others

Work Environment

• Project management: Scrum in development, Kanban in support

• Issue tracking tool: Jira

• Knowledge repository: Confluence

• Version control system: GIT

TechSoup is a global nonprofit social enterprise helping NGOs access technology, resources, and funding. For over 30 years, we've supported 1.4M+ organizations across 230+ countries, delivering over $19B in technology value.