Telecom Network Engineer

We are seeking a Telecom Network Engineer to join our team supporting DLA's Video Operations Center (VOC) in Columbus, OH. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers., * Under general supervision, assist in the design, configuration, and troubleshooting of the VTC collaboration infrastructure

• Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and vulnerability management
• Work on VTC tasks/projects as designated by the Team Lead and/or PM
• Coordinate with the Vendor PM, Government PMO, and government user representatives to ensure accurate solutions and user satisfaction on technical matters
• Develop required specifications for simple to moderately complex troubleshooting
• Provide technical escalation support for all VTC, Streaming Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins
• Provide coordination with Data Center Managers requesting rack space, power, and connections to infrastructure devices
• Provide coordination requesting subnet and VLAN be created for the VTC, IP/TV DS infrastructure when deploying new installs
• Perform CODEC updates and other technical administrative duties as assigned
• Assist the team in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management
• Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure
• Create, update, and manage trouble tickets in the DLA Service Now ticketing system
• Maintain and update the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network
• Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software
• Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives
• Provide software and configuration updates as required by DOD IA directives
• Provide over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering, when required
• Create and update documentation, including CONOPS, SOPs, and troubleshooting guides
• Must, at times, be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads

• Clearance:

• Must possess Secret Clearance with IT-I Sensitivity

• Experience:

• Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing and/or Networking field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment. Experience with IPTV, Digital Signage, and Streaming preferred but not required.

• Certifications:

• CCNA Security
• CySA+
• GICSP
• GSEC
• Security+
• SSCP

• DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following):

• Computing Environment Certifications (within 6 months of start date) :

o 200-301 Cisco Certified Network Associate (CCNA), While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizen
• Secret clearance with IT-I sensitivity required

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays., * Noise level: Medium

• Work schedule: Schedule is first shift (0800-1600) Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%