IT Helpdesk Associate

The IT Help Desk Associate will offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers., * Serves as the first point of contact for customers seeking technical assistance over the phone, email or ticket system

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to IT team
• Identify and suggest possible improvements on procedures
• Install MS office s/w products and manage accounts
• Manage company phone system
• Install Windows 10 & 11 and manage accounts
• Support Sales Apps on PC, MAC, and Mobile devices
• Manage IT assets thru IT Management Systems
• Other IT related tasks given by managers

• BS/BA in IT, Computer Science, or relevant field
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• MS office (Word, Excel, PowerPoint, Access) skills
• Proficiency in English and Korean

• 401(k) Savings Plan
• Premium Medical Insurance Coverage
• Year-end Bonus Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays