Technology Support Specialist Senior (2 Openings)
Role details
Job location
Tech stack
Job description
Information Technology Services (ITS) at the Maricopa Community Colleges District (MCCCD) is seeking a proactive Senior Technology Support Specialist to support the campus community. Under the direction of the IT Manager, this role provides advanced technical support for endpoint, software, and classroom technologies to advance teaching, learning, and administrative operations. This role serves as a subject matter expert to resolve Tier 2 and Tier 3 escalation matters while reinforcing consistent, ITIL-aligned service delivery. Working collaboratively with ITS staff, the Senior Technology Support Specialist contributes to service reliability, staff mentoring, and continuous improvement across a multi-campus environment., 30% - Advanced Technical Support & Systems Troubleshooting:
- Provides Tier 2 and Tier 3 troubleshooting, repair, and general usage support for computer hardware, operating systems, applications, and peripherals supporting instructional, lab, and administrative environments.
- Supports user administration functions including account setup, access troubleshooting, and device domain or directory integration; diagnoses, resolves, and documents complex issues escalated from lower support levels.
- Interacts with faculty, staff, students, network teams, and technical teams to resolve escalated issues while minimizing service disruption.
30% - Endpoint Operations & Lifecycle Support:
- Applies operating system patches, upgrades, and configuration updates in accordance with established schedules and standards using enterprise endpoint management tools (e.g., Microsoft MEMCM / Intune).
- Troubleshoots deployment issues, policy conflicts, application install issues, and compliance errors; performs asset reclamation activities, device refresh execution, and lifecycle readiness tasks.
- Participates in classroom, lab, and administrative technology refresh projects, including new deployments and replacements.
25% - Project Support, Documentation & Mentorship:
- Supports systems-related projects such as classroom or lab remodels, software rollouts, and interdepartmental technology initiatives.
- Collaborates with ITS teams on solution implementation and refresh projects; documents technical procedures, troubleshooting steps, and support workflows.
- Mentors staff and student employees by providing technical guidance and reinforcing troubleshooting standards.
10% - Continuous Improvement:
- Assists with equipment evaluation and assessments; researches and recommends improvements to tools, processes, and automation opportunities that improve reliability and efficiency.
- Maintains technical currency through training and professional development.
5% - Administration:
- Participates in districtwide committees and professional development opportunities.
- Performs related duties as assigned., Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Requirements
Do you have experience in Technical documentation?, Do you have a High school diploma or GED?, High School Diploma or GED and four (4) years of technical experience in an area directly related to the assignment. There is no substitution or equivalency allowable for the High School Diploma or GED.
OR
An equivalent combination of the conferred degree, education, certification, and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
Desired Qualifications
- Experience providing technical Tier 2/Tier 3 support in higher education.
- Experience supporting endpoint devices and operating systems.
- Experience with Jamf Pro and Microsoft MEMCM/Intune.
- Experience supporting classroom or instructional technology.
- Experience using a ticketing system to manage workload and deliver customer support.
- Possession of current, related industry certifications (e.g. A+, Network+, Microsoft, Apple, ITIL).
Special Working Conditions
This position is a Districtwide resource that will have regional responsibility throughout Mesa, Tempe, Phoenix.
Possession of a valid State of Arizona Class D Driver's License may be required for some assignments; must meet minimum standards regarding driving: https://district.maricopa.edu/administrative-regulations/4-auxiliary-services/4-14
This role requires a physical presence on campus.
May be required to work evenings and weekends.
May be required to sit for a prolonged period of time; viewing a computer monitor.
ITS does not sponsor individuals for any type of work visas.
Benefits & conditions
Pulled from the full job description
- Loan forgiveness
- 457(b)
- 403(b) matching
- Professional development assistance
- Tuition reimbursement
- 403(b)
- AD&D insurance, Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:
Affordable and Comprehensive Benefits Package:
- Nationwide Medical, Dental, and Vision Coverage
- Paid Time Off: Vacation, Sick Leave, and Personal Time
- 20 Paid Observed Holidays
- Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
- Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
- Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
- Tuition Reimbursement for employees and dependents
- Annual Professional Development Funding
- Flexible Work Schedules
Employee Health & Wellness Programs:
- District-Wide Wellness Program with Workshops and Webinars
- Monthly Health & Wellness Calendar and Newsletter
- Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
- Employee Assistance Program (EAP)
- Sight-On-Site Eye Care Services
- Mobile On-Site Mammography Screenings
- Pre-Retirement Planning Events
- Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)
