Help Desk

Insight Global is looking for a help desk support technician. This role is responsible for performing hardware repairs on Apple and Dell computers while providing macOS, Windows, and software troubleshooting support. The position requires strong customer service skills and the ability to work independently with minimal supervision for portions of the day. The pay range for this role is $19-$24/hr.

Hands-on experience repairing Apple and Dell computers Working knowledge of macOS, Windows, and common productivity software Strong hardware and software troubleshooting skills Ability to work independently and manage tasks with minimal supervision Customer service experience and ability to explain technical issues clearly to non-technical users Reliability, organization, and strong communication skills

Nice to Have Skills & Experience

Apple Certified Mac Technician and/or Dell related certification CompTIA A+ (or willingness to obtain within one year) Experience in a school faculty setting Degree in Information Systems or related field, or equivalent experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.