IT Support Analyst
Role details
Job location
Tech stack
Job description
Insight Global is seeking an IT Support Analyst to support a growing, multi-brand organization in the commercial and residential services space. This role will serve as a key point of contact for Tier 1 and Tier 2 end-user support across desktops, laptops, mobile devices, and networked systems. The ideal candidate is customer-focused, technically curious, and comfortable working independently and collaboratively to resolve issues, improve processes, and deliver a high level of service across a nationwide user base.
Requirements
- End-user IT support experience
- Tier 1 & Tier 2 help desk support
- Strong hardware, software, and troubleshooting skills
- Windows and Mac OS support
- Microsoft Office & Office 365 experience
- Active Directory user administration
- Remote desktop support
- Strong verbal and written communication skills
- Customer-service mindset supporting non-technical users
Benefits & conditions
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
