Desktop Refresh Technician

Insight Global

Pittsburgh, United States of America

1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Job location

Pittsburgh, United States of America

Tech stack

Microsoft Windows

Software Engineering

Information Technology

Job description

We are seeking a Desktop Refresh Technician to support an enterprise-wide desktop and laptop refresh initiative, focused on upgrading, configuring, and deploying Windows systems with minimal disruption to end users. This role will support hardware replacements and OS upgrades, image and deploy devices according to established standards, migrate user data, profiles, and applications, and troubleshoot deployment, hardware, and software issues throughout the refresh process. The engineer will work closely with IT infrastructure, security, and end-user support teams to ensure smooth rollouts, document procedures and resolutions, provide white-glove support during device cutovers, and ensure all systems meet security, compliance, and patching requirements.