IT Specialist

• Answers Help Desk phone and creates support tickets.

• Creates and monitors support cases submitted via email.

• Sets up and maintains IT asset inventory.

• Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks.

• Provides technical support, training, and guidance to center staff on supported technology solutions and applications.

• Manages and assists in the implementation of new networks, computers, and software applications.

• Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems.

• Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them.

• Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.

• Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.

• Assists staff in acquiring new computer equipment and peripherals per company policies.

• Assists with computer cabling in compliance with Data Center specifications.

• Ensures EPMS contains accurate and up-to-date information about the center's automated equipment.

• Collaborates with corporate IS staff on installation of company-developed applications.

• Obtains and maintains training resources for center staff.

• Provides individual and group instruction on the use of equipment, software applications, and network features.

• Maintains current knowledge of updates and requirements from the Data Center regarding network systems and hardware.

Provides assistance to other company centers, as applicable and requested.

• 1+ years of Hands-On IT Support/Desktop Support experience

• Experience assisting end-users in person

• Experience supporting a Windows environment

• Experience performing password resets

Experience imaging computers * Experience supporting a school or non-profit office environment

• SCCM experience

Active Directory experience