Application Support Manager

POSITION SUMMARY: The Application Support Manager plays a critical role in the success of an organization's IT systems. They ensure that software applications are meeting the needs of the organization, are performing efficiently, and are integrated with other IT systems. They must have strong leadership and project management skills, excellent communication and interpersonal skills, and a deep understanding of software development methodologies. ESSENTIAL JOB FUNCTIONS: Develops and manages project timelines and budgets.Ensures that software applications are meeting the needs of the organization and are being used efficiently.Collaborates with other departments and stakeholders to identify software needs and potential solutions.Identifies and mitigates risks associated with software development and implementationdevelops and maintains documentation for software applications, including user manuals and training materialsProvides support for software applications and troubleshoot issues as

neededStays current with industry trends and technologies related to software development and implementationDirects the efforts of applications support professionals throughout the City.Performs other duties as required.REQUIRED EDUCATION, EXPERIENCE, AND CERTIFICATIONS: Bachelor's degree in Computer Science or a closely related field.Five (5) years of experience in Information Technology (IT) applicant management or related field. Must possess strong leadership, project management, communication, and interpersonal skills. Experience with software development methodologies, such as Agile or Waterfall.Familiarity with database management systems, such as Oracle or SQL Server.PREFERRED EDUCATION, EXPERIENCE AND CERTIFICATIONS: Project Management Professional (PMP) certifications.Experience with large software implementations.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of: ERP, HCM, Work order management, Asset management, reporting and analytics tools, and cloud solutions.Communication methods and procedures.Time Management processes.Project and workload planning and management.Skill in: Organizing, completing, and reporting on projects.Composing clear, concise, and informative documents.Handling difficult situations in a tactful and professional manner.Analyzing complex problems, evaluating alternatives and making sound recommendations.Using the internet, remote communications, and other advanced tools to increase productivity and perform job functions.Effectively presenting information and responding to questions from groups of managers, clients, outside agencies, and the general public.Writing and speaking that is easily understood by others.Ability to: Effectively utilize computers, automated systems and related software applications.Achieve professional confidence of others used to assimilate and understand complex information.Interpret and apply program and project requirements in addition to applicable codes, rules policies and regulations.Conduct research and write reports.Develop, oversee, and implement projects and programs in a variety of areas. Elicit cooperation and collaboration from others as well as creatively solve problems and resolve disputes.Develop and implement effective City organizational policies and procedures.Analyze and make sound recommendations regarding budgetary, management and organizational issues.Communicate effectively, both orally and in writing; speak in public.Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients.Multi-task in a fast-paced environment.PHYSICAL DEMANDS: The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.In this position, the employee will continuously sit. The position will rarely require