IT Communications Specialist

The purpose of this position is to work closely with the Director, OIT Communications to develop and provide communications planning, content, and resources for students, faculty, and staff. This role supports IT services by translating technical systems, processes, and changes into clear, user-focused content and resources. The position will design and deliver written communications, digital materials, web content, and technology support resources; collaborate with project managers to plan communication strategies for projects; manage outage and maintenance notifications; and utilize analytics and metrics to assess effectiveness within a cycle of continuous improvement., Fully competent and productive professional contributor who applies acquired job skills, policies and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees. Essential Functions:

• Translate technical information into clear, accessible content for different audiences.
• Collaborate closely with a variety of stakeholders, both internal and external, to plan and support communication projects.
• Coordinate, write, edit, manage, and publish content for OIT websites.
• Represent OIT in cross-functional meetings with external departments and areas.
• Work with department colleagues and project managers to develop communication strategies and execute plan items for university projects.
• Create and deliver visual content, including basic graphics and digital materials.
• Utilize the university's customer relationship management system to produce and schedule OIT communications.
• Assess effectiveness of OIT communication using analytics and established metrics, and use findings to improve content and user understanding.
• Perform other duties as assigned.

• Demonstrated ability to present and explain complex technical topics, problems, and alternative solutions to others.
• Demonstrated ability to present and explain complex technical topics, problems, and alternative solutions to others.
• Experience planning, developing, and executing communications within a strategic project framework.
• Experience planning and developing communications for products and services.
• Excellent communication skills (oral and written), interpersonal, and organizational skills are required.
• Technical writing experience communicating complex technical processes and systems for a variety of audiences with varying ranges of technical experience., Bachelor's degree or equivalent plus 2 years experience., + Experience working with WordPress or HTML.
• Experience with Salesforce Marketing Cloud and design tools such as Canva or Adobe Creative Suite., Are you a natural translator between technology and people? The Office of Information Technology is looking for someone who can bring clarity to complexity and connection to communication. In this role, you'll support the university by helping people understand and use technology with confidence, all while crafting communications that people actually want to read.

Starting salary is $55,057.60 annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

OIT Communications provides strategic communication support for the university's technology services and initiatives. The team partners with OIT and campus stakeholders to plan, create, and deliver clear, accessible content that helps the university stay informed and engaged with the technology it relies on every day., Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond. Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed. Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about