Front Desk Coordinator - Customer Experience Specialist

American Driver Training Academy - New Castle, DE

American Driver Training Academy is seeking a high-energy, people-oriented professional to be the FIRST voice and FIRST impression of our company.

We train men and women to start high-paying careers in trucking. Every person who contacts us is taking a major step toward changing their life - and that first interaction matters.

This is NOT a quiet desk job

This is a fast-paced, high-interaction role. You will be:

• Handling a high volume of inbound and outbound calls
• Speaking with new leads throughout the day
• Greeting walk-in customers
• Managing multiple priorities at once

If you are not naturally upbeat, engaging, and quick on your feet, this role will not be a good fit., * Manage high-volume inbound and outbound phone calls

• Greet and assist all onsite guests professionally
• Schedule appointments and maintain calendars
• Support admissions and office operations
• Maintain organized systems and records
• Handle multiple tasks efficiently in a fast-paced environment

Brings positive energy into every conversation Sounds friendly and confident on the phone Enjoys talking to new people all day Thrives in a fast-paced environment Handles pressure without losing professionalism Is motivated by growth and opportunity Takes pride in being the first impression of a company, * Previous experience in customer service, front desk, or office roles

• Strong verbal communication skills (phone presence is critical)
• Ability to multitask and stay organized under pressure
• Strong attention to detail and follow-through
• Proficient in Microsoft Office and/or Google Workspace
• Typing speed of 60+ WPM
• Strong phone energy and personality REQUIRED, * Customer Service: 1 year (Preferred)