Service Desk Technician

Adecco is currently hiring for a 2nd Shift (3PM-11PM) Service Desk Technician for a opportunity with the possibility of extension in Newark, DE . This is a fully onsite position, Monday through Friday, with one of our valued clients. We're seeking a tech-savvy, customer-oriented professional to provide first-level technical support in a fast-paced IT environment.

Role and Responsibilities:

• Troubleshoot and resolve hardware, software, and networking issues with a focus on providing a quick and effective resolution.

• Provide high-level IT support manufacturing, staff, and employee across all business functions.

• Work with other IT teams (network, security, applications) to ensure coordinated problem resolution and ensure service continuity during extended hours.

• On a rotational basis, provide day-to-day IT support for manufacturing staff, addressing issues related to desktop computers, workstations, printers, and peripheral devices (scanners, barcode readers, etc.).

• Manage, monitor, and respond to IT incidents using Service Desk software (Jira). Ensure all work are logged, prioritized, and escalated according to established procedures.

• Support and troubleshoot corporate devices, including laptops, smartphones, video conferencing equipment, printers, and collaboration tools.

• Escalate complex technical issues to senior IT staff or specialists, providing detailed documentation and follow-up.

• Provide guidance and troubleshooting support for virtual private network (VPN) connections, remote desktop tools, and cloud-based applications.

• Maintain a high level of customer service and professionalism when interacting with staff.

• Document solutions, create knowledge base articles, and contribute to internal process improvement initiatives.

• Participate in after-hours on-call rotation, ensuring availability during critical incidents or outages.

• 5 to 7 years of experience

• Proven experience in an IT support or service desk role, ideally in an executive or high-priority support capacity.

• Strong knowledge of Windows and Mac OS, as well as mobile devices (iOS, Android).

• Proficiency with remote troubleshooting tools (e.g., TeamViewer, Zoom, VPN solutions).

• Experience supporting office productivity software (e.g., Microsoft Office 365, Google Workspace, Adobe Creative Suite) and collaboration tools (e.g., Microsoft Teams, Slack).

• Solid understanding of IT infrastructure, including networking, Active Directory, VPN, and cloud services (AWS, Azure).

• Ability to handle sensitive information with discretion and maintain confidentiality.

• Excellent communication skills, with the ability to explain complex technical concepts to non-technical users.

• Strong problem-solving skills and a proactive approach to troubleshooting.

• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.

• Flexibility to work during evenings, weekends, and holidays as part of the extended hours on call rotation.

• Experience with Microsoft Intune a plus

• Experience with O365 Admin Portal Experience is a plus

• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified IT Professional (MCITP) are a plus.

Pay Details: $47.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled