Desktop IMAC Support Technician
Role details
Job location
Tech stack
Job description
o Troubleshoot, diagnose and resolve the tickets which required onsite support
o Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution
o Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
o Participate in war room during major incidents
o Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
o Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
o Collect hardware as part of user's leavers process
- Asset Management:
o Maintain asset register including hardware and software
o Alert Customer in case of licensing issue (Software)
o Manage non-standard intervention / software installation
o PC and other devices logistics Management
- Software IMAC and configuration
o Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor
o Perform Soft IMAC, Image loading where this cannot be executed remotely
o Software deployment on end user devices
o Deployment of mobile apps
- Meeting room support and conference room devices
- Printers, label printers & Laboratory and manufacturing devices
- Support to Organizational Events
- Customer 3rd Party Support and Co-ordination
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
Requirements
- High school or equivalent (Required)
Experience:
- IMAC: 1 year (Required)
- Desktop Support: 5 years (Required)
- Asset management: 4 years (Preferred)
