Systems Administrator / Help Desk
Role details
Job location
Tech stack
Job description
Technical Support & Troubleshooting Analyze and resolve user incidents and service requests. Install, deploy, maintain, and administer computer networks and related environments (desktops, laptops, printers, scanners, peripherals). Perform system updates, including Microsoft security patches and antivirus definitions. Diagnose and resolve hardware, software, and network issues; replace defective components as needed. Execute data backups and disaster recovery operations. Partner with Segment CISO on cybersecurity concerns and vulnerabilities. Incident Management & Documentation Track and manage tickets using internal systems. Maintain SLAs through timely resolution. Create and update knowledge base articles and user documentation. Collaboration & Communication Coordinate with third-party vendors and service technicians. Communicate technical solutions in a user-friendly manner. Skills Windows, System administrator, Active directory, Windows server, Infrastructure, Windows administration, cisco routers, cisco switches, Vmware, Linux Top Skills Details Windows,System administrator,Active directory,Windows server,Infrastructure,Windows administration,cisco routers,cisco switches
Requirements
2-4 years of relevant experience required. Associate or Bachelor's degree preferred but not required. Technical Skills 3-5 years of network experience (basic network troubleshooting, ping machines, checking cables). Strong troubleshooting skills and ability to make system changes. Basic knowledge of computer hardware and software. Soft Skills Excellent verbal and written communication skills. Strong problem-solving and customer service abilities. Ability to work independently and collaboratively.
Benefits & conditions
This is a Contract position based out of Boonville, MO. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)