Technology Support Technician

Description: The Technology Support Technician is responsible for providing comprehensive technical support to students and staff, ensuring a seamless and productive technology experience within the district. This role encompasses both front-line assistance and advanced troubleshooting of hardware, software, network, and systems issues., ? Provide timely, friendly, and effective resolution of Help Desk tickets and calls, delivering exceptional customer service. ? Create and maintain comprehensive technical documentation, user guides, and provide training and mentorship to support staff. ? Manage Help Desk tickets, prioritizing urgent requests and escalating unresolved issues. ? Diagnose and resolve a wide range of technical issues, from basic to complex, including hardware, software, network, and system problems. Along with proactive problem-solving, and collaboration with vendors and external support teams. ? Collaborate with vendors to establish and maintain reliable data integrations for various district and student software platforms. ? Collaborate with the Director of Technology, Systems Manager, and/or other team members on technology projects, implementing changes and providing technical expertise ? Assist with the maintenance and inventory of technology equipment and software. ? Perform routine system checks, diagnose hardware and software issues, and resolve network connectivity problems. ? Time management and task scheduling to ensure systems are streaming data based on district calendar timelines. ? Perform visits with each of the district's buildings to evaluate staff needs utilizing classroom technologies such as laptops, document cameras, Chromecasts, etc. Other Duties and Responsibilities: ? Stay up to date on service bulletins, threat notifications, and trends regarding any system within the district control. ? Complete district mandated online training. ? Continually learn about new technologies and skills within the IT field., ? Experience with Active Directory, cloud-based services (e.g., Google Workspace, Microsoft 365), virtualization technologies, and VOIP systems. ? Experience with Cisco, MDM software (Mosyle), and asset inventory management software. ? Relevant industry certifications. Equipment Operated: ? Computers, network electronics, telephone systems ? Computer repair equipment ? Battery backup systems for computers ? Various office machines (copiers, fax machines, VOIP, etc.) ? Help Desk ticketing software ? Asset inventory software ? MDM software

Additional Working Conditions: ? Occasionally requirement to stand, walk, climb, stoop, kneel, or crouch. ? Operate district owned motor vehicles, even in inclement weather conditions. ? Occasionally work evenings and weekends. ? Repetitive hand motions, for example typing on a keyboard or writing. ? Occasionally lift, carry, push or pull various items up to a maximum of 50 pounds. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed by the incumbent. The incumbent will be required to follow the instructions and perform the duties required by the incumbent's supervisor and/or appointing authority.

Required: ? Associate's degree in Information Technology or related field, or equivalent experience

? 2+ years of experience in a technical support role. ? Strong customer service and communication skills. ? Knowledge of Windows, Linux, and ChromeOS operating systems. ? Understanding of networking concepts (routing, switching, security, etc.). ? Problem-solving and troubleshooting skills with a proven ability to resolve complex issues. ? Proven ability to work independently and as part of a team

Preferred: ? 5+ years of experience in a technical support role; Satisfactory completion of BCI and FBI background check.