IT Support Engineer

This position is stationed at the client's site. However, might be assigned for Telecommuting as Hybrid, depends on the client's needs. Responsibilities include providing technical support on system administration timely manner. *Job functions may differ depending on client's requirement, * Serves as the first point of contact for end users seeking technical assistance over the phone, email or instant message, or walk-ins.

• Troubleshoots, diagnoses, and resolves technical system, hardware and/or software issues.
• Provides efficient and appropriate resolution and excellent customer service.
• Escalates unsolved complex issues to appropriate personnel in timely manner.
• Provides Tier 1-3 support for technical issues.
• Maintains records of technical issues inquired, provided resolutions and time spent to solve issues.
• Provides feedback received from end users to the superior.
• Identifies and suggests possible improvements on procedures.
• Keeps track of loaner laptops, mobile wifi, and other loaner devices.
• Maintains professional and good-natured relationship with end users.

Miscellaneous

• Performs, collects and updates necessary documentation, filing and listing.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to manager(s) and works to resolve those issues.
• Complies with all company and client's policies and procedures.
• Performs special projects and other miscellaneous duties as assigned by superior.

High school diploma or general education degree (GED); or equivalent combination of education and experience. Associate's or bachelor's degree in Computer Science, Information Science or related field, preferred.

EXPERIENCE At least Three-year experience of IT technical support, helpdesk or similar position.

TOOLS & EQUIPMENT General office equipment including phones, fax, copier, scanner, personal computer, calculator, etc. Software includes the use of Windows operating system and MS Office applications. Active Directory, VMWare and/or Remote Desktop.

PHYSICAL & ENVIRONMENTAL Work Environment: Work is performed in an office environment with moderate noise level. Lifting: Must be able to occasionally lift and/or move more than 10 pounds. Eyesight/Vision: Requires vision abilities such as close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Physical: Employee is required to frequently or occasionally sit, stand, walk, crawl, use hands and fingers and reach with hands and arms.

(Working Hours) 7 hours shift between 8:30 A.M. to 8:00 P.M., Monday through Friday except holidays. However, it may be changed depending on the business needs.

(Working Location and Working style) Hybrid. Client's Onsite in NYC (depends on the client's needs/policy/regulations, might be changed assign number of days for working at their Onsite.)

(Salary, Benefit) T1~T2 level : 60K~65K T3 level: 65K~78K (Non-Exempt) Special Bonus(Summer/Winter)※After Introductory Period Benefits: Medical/Dental/Vision/Life/LTD/FSA/HRA/HSA etc.=Eligible after 60 Days waiting period. Paid Leaves=PTO/Sick/Company Holiday etc. Other Benefits:401k etc.