IT Coordinator

Regal Professional Services

Fort Worth, United States of America

11 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

$ 51K

Fort Worth, United States of America

Zebra (Programming Language)

Microsoft Windows

JIRA

Issue Tracking Systems

Network Troubleshooting

Wireless Networks

Peripherals

Casper Suite

The IT Specialist will be responsible for maintaining and improving computer deployments
This individual will configure tools to deploy, maintain, and monitor laptops and desktops
They will work with operational and business teams to establish requirements for machines and then create configuration profiles and policies to implement those requirements
This person will work closely with other infrastructure teams (i.e., network, security, server) to ensure that machines satisfy requirements from those areas
This position will handle day-to-day deployments and issues
The IT Support Specialist will follow standard operating procedures for this team and will monitor their workload via a ticketing system
Provide hands-on support to users
Maintain PCs & peripherals including printers, scanners
Manage PCs in an enterprise environment (Jamf preferred, any MDM helpful)
Prepare hardware, software, back-office, and networking configuration for new users
Manage wired and wireless networks
Minor PC repair and parts ordering
Troubleshoot PC and network issues
Work within a ticketing system to address end user requests in a timely manner
Record, track and document issues and their resolutions-including initial problem, successful and unsuccessful decisions made, actions taken, and final resolution (Jira Service Desk)

Four years of education or 4 years of Mac and/or PC support experience required (work experience can be substituted for education)
Understanding of Directory Services (Windows AD and Open Directory) required
Experience with Laser and Label printers, Zebra and HP
Experience with Windows 10 to 11 migrations
Experience with KACE is a plus