Information Systems Technician

The Information Systems Technician provides hands-on technical support for corporate information systems, networks, hardware, and software applications in a manufacturing environment. This role ensures associates have the tools and support they need to work efficiently while maintaining secure, reliable, and high-performing IT systems.

This position is ideal for an IT professional who enjoys problem-solving, supporting internal customers, and working across a variety of systems and technologies., * Provide IT support and help desk services to internal users across departments

• Install, configure, maintain, and repair computer hardware, software, peripherals, and network equipment
• Troubleshoot and resolve issues related to LANs, servers, and PC-based client/server systems
• Maintain data processing system inventory, documentation, and backups
• Support IT system security, reliability, and performance
• Respond to and assist with IT system outages and operational emergencies
• Collaborate with the IS Manager and IT team on cost-effective technology solutions
• Train and assist associates in effective use of IT systems and applications
• Coordinate with IT vendors and suppliers
• Support Centro's Quality System and continuous improvement initiatives
• Promote safety, organization, teamwork, and customer service
• Perform additional IT-related duties and projects as assigned

• Associate's or Bachelor's degree in Computer Science, Information Technology, or related field preferred (Equivalent work experience considered)
• 1+ year of IT, technical support, or systems experience preferred
• Working knowledge of:

• LAN and networking concepts
• PC hardware and operating systems
• Microsoft Office applications
• Relational databases (preferred)

• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and internal customer service skills
• Ability to work independently with minimal supervision
• Experience using basic hand tools for hardware repair
• Ability to maintain confidentiality of sensitive information, * Experience supporting manufacturing or industrial environments
• Familiarity with server technologies
• IT or networking certifications (e.g., Network Engineer, IT certifications) preferred
• Demonstrated interest in continuing education and professional development

Tuition reimbursement, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Employee assistance program, * Onsite role based in North Liberty, IA or Beaver Dam, WI

• Monday-Friday, 8:00 AM - 5:00 PM
• Office environment with periodic exposure to a manufacturing floor
• Occasional travel to other Centro locations, vendors, or conferences (including overnight, as needed), Centro offers a competitive total rewards package that includes
• Medical, dental, and vision insurance
• 401(k) retirement plan with company contribution
• Paid time off (PTO) and paid holidays
• Tuition reimbursement and professional development opportunities
• Employee assistance program (EAP)
• Opportunities for career growth within a growing organization

Centro is a growing manufacturing organization focused on quality, innovation, and continuous improvement. Our Information Systems team plays a critical role in ensuring associates have reliable, secure, and effective technology to support daily operations and long-term business growth.