IT Support Technician

We are seeking a dynamic and proactive IT Support Technician to join our team and ensure the seamless operation of our technology infrastructure. In this role, you will deliver exceptional technical support to users across various departments, troubleshoot software and hardware issues, and maintain our computer systems and networks. Your expertise will help optimize our IT environment, enhance user productivity, and uphold high standards of service excellence. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced, collaborative setting., * Provide comprehensive technical support to end-users for hardware, software, and network issues via help desk platforms such as ServiceNow and Jira

• Troubleshoot and resolve software problems across multiple operating systems including Windows, macOS, and Linux
• Manage computer hardware components, including desktops, laptops, mobile devices, printers, and peripherals
• Configure and maintain computer networks, including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security measures such as Meraki appliances
• Assist with the deployment and management of operating systems using tools like SCCM (System Center Configuration Manager) and GPO (Group Policy Objects)
• Support Active Directory administration for user account management and access control
• Monitor and troubleshoot IT infrastructure components including Windows Server environments, BMC Remedy tickets, and network devices such as switches and routers
• Conduct analysis of system logs to identify issues proactively and recommend improvements for system performance
• Collaborate with network administration teams to ensure optimal LAN performance and security standards are maintained
• Support the setup and maintenance of mobile devices, printers, and other peripherals to ensure smooth daily operations, Join us as an IT Support Technician to be at the forefront of technological innovation! Your expertise will empower teams to work confidently in a secure digital environment while advancing your career in IT support. We value energetic professionals who thrive on solving challenges creatively-ready to make a real impact every day!

• Proven experience providing IT support in a fast-paced environment with a strong focus on customer service excellence
• Hands-on knowledge of troubleshooting software issues related to Microsoft Office applications and operating systems such as Windows 10/11, macOS, and Linux distributions
• Familiarity with computer networking concepts including TCP/IP protocols, DNS management, VPN setup, firewall configuration, and LAN/WAN troubleshooting
• Experience managing computer hardware components and performing desktop support tasks efficiently
• Proficiency with IT management tools like SCCM for software deployment; GPO for policy enforcement; ServiceNow or Jira for ticketing; BMC Remedy for incident tracking
• Understanding of Active Directory user management and Windows Server administration skills are highly desirable
• Strong analysis skills to diagnose complex technical problems quickly and accurately
• Excellent communication skills to explain technical concepts clearly to non-technical users