IT & System Admin.

The Help Desk & Systems Administrator will operate as a member of the IT team supporting IT efforts and projects. You will work closely with the IT Director and perform administration, security, implementation, and upgrades of IT systems. A large focus of this role will be to perform builds, migrations, performance improvement & troubleshooting on Windows Servers. You should have the skills to work independently with minimal supervision. You should also have excellent troubleshooting skills on diverse technologies and systems., * Serve as the primary escalation point for complex technical issues related to Microsoft technologies.

• Manage user accounts, permissions, and access controls using Active Directory and Microsoft 365 Admin Center.
• Administer and maintain Windows Server environments and Microsoft Azure cloud infrastructure.
• Oversee patch management, system updates, and endpoint security compliance using Microsoft Intune.
• Coordinate onboarding and offboarding processes including provisioning and deprovisioning of Microsoft 365 licenses and devices.
• Collaborate with other IT teams and departments to support business initiatives and technology projects.
• Ensure adherence to IT policies, security standards, and best practices within the Microsoft ecosystem.

• Proven experience in a help desk or IT support leadership role.
• Strong knowledge of Microsoft Windows Server, Active Directory, and Azure services.
• Proficiency with Microsoft 365 administration, including Exchange Online, SharePoint, and Teams.
• Experience with endpoint management and compliance using Microsoft Intune.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ticketing systems such as ServiceNow, Jira, or Zendesk., * Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate, or CompTIA Security+.
• Experience with scripting and automation using PowerShell.
• Familiarity with cybersecurity principles and Microsoft Defender for Endpoint.

At Ledgent Technology, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options. Our Ambassadors are eligible for a wide range of benefits, including:

• Minimum Essential Coverage (MEC) Plan
• Basic and enhanced hospital indemnity plans
• Dental and vision coverage
• Accident and critical illness plans
• Term life insurance
• Short-term disability plan
• Direct deposit/pay card options
• Credit union membership
• Employee discount clubs
• Referral bonuses
• Training and coaching
• Specialized recognition programs