IT Infrastructure Support Engineer

We're partnering with a well-established organization to add an IT Infrastructure Engineer to their team. This role is responsible for maintaining the performance, reliability, and security of core IT systems across a multi-site environment. You'll play a key role in day-to-day infrastructure operations, helping ensure systems are stable, secure, and recoverable while supporting both internal users and customer-facing technologies. What You'll Be Doing Infrastructure Operations

• Monitor, troubleshoot, and resolve system and network performance issues
• Perform patching, firmware updates, and routine maintenance
• Maintain accurate system documentation, configurations, and inventory
• Ensure uptime, reliability, and overall health of infrastructure systems

Systems & Platform Management

• Administer server environments (Windows & Linux)
• Support virtualization and storage platforms
• Manage backups and disaster recovery processes
• Handle server provisioning, configuration, and decommissioning
• Monitor system performance and proactively address capacity issues

Network & Connectivity

• Configure and support network infrastructure (switching, VLANs, routing, wireless)
• Assist with firewall configuration and network security best practices
• Ensure reliable connectivity and support failover capabilities

Security & Compliance

• Apply system hardening and security configurations
• Remediate infrastructure vulnerabilities
• Support backup integrity and recovery testing
• Follow established security and access control standards

Incident & Change Management

• Troubleshoot and resolve infrastructure-related incidents
• Perform root cause analysis and implement long-term fixes
• Participate in change management processes
• Document incidents, changes, and resolutions

Continuous Improvement

• Identify opportunities to improve system performance and reliability
• Support automation, standardization, and modernization efforts
• Maintain operational procedures and runbooks

• 3-5+ years of experience in IT infrastructure, systems, or network engineering
• Hands-on experience with:
• Network infrastructure (switching, VLANs, routing, wireless)
• Server administration (Windows/Linux)
• Virtualization platforms
• Backup and recovery solutions
• Strong troubleshooting and problem-solving skills
• Experience with patching, monitoring, and system maintenance
• Ability to work within structured IT processes (incident/change management)
• Solid documentation and communication skills

Nice to Have:

• Certifications (Network+, Security+, VMware, Microsoft, etc.)
• Experience with Active Directory and hybrid identity environments
• Exposure to cloud platforms (Azure or AWS)
• Familiarity with security concepts like network segmentation or zero trust
• Experience with monitoring or vulnerability management tools