Technical Support Specialist

In this role, you will be responsible for assisting with a wide variety of calls and emails from internal customers regarding technical and non-technical related issues.

• Demonstrates support of teammates, second level staff, senior management, processes, and procedures and assigned tasks to ensure the success of the Customer Support department.
• Provides on-call support based on the quarterly rotated calendar.
• Ensures the customer's issue is fully resolved for all requests.
• Uses multiple system tools to search and troubleshoot questions and issues of systems and applications.
• Serves as the initial point of contact for internal and external customer questions related to operational and technical support of products and/or processes of the Client.
• Accountable for personal self-development to include maintaining first level knowledge skill set for supported systems.

1. Previous customer support in a call center environment
2. Hands-on Citrix experience
3. Ability to work a hybrid schedule, remote M/F, onsite Tu/W/Th, * Education and/or experience equivalent to an Associate Degree in Business or technical discipline, as well as, related experience or product knowledge to accomplish primary duties.

• Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
• Strong customer service orientation; desire to embrace technology as a means of improving service
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment
• Tools and technology used: VDI, VM, active roles, Citrix support, Microsoft 365 support, business application support

Revolution Technologies is proud to offer some of the best rates in the market. Revolution is also pleased to provide a comprehensive benefits package including medical, dental, vision, short term disability, access to a health savings account, tuition reimbursement, scholarship opportunities, 401k, life insurance, supplemental insurance, and paid time off.

Revolution Technologies is hiring several Customer Support Analysts for our leading financial client! Launch your career to the next level in the finance industry with this top-rated employer!, Revolution Technologies - Making a difference across the nation with premier consulting, staffing, and hiring services. Revolution Technologies, founded in 1993, provides best-in-class services that make a positive difference in the lives of our clients and our talent. We provide strategic management consulting; ERP and EA consulting; staff augmentation, contract, and contingent staffing; contract-to-permanent and permanent placement; as well as payrolling, recruitment process outsourcing, and human resources advisement services.