Desktop Support Technician

Position Overview The Desktop Support Technician provides handson technical support for workstations, laptops, and handheld devices in a professional environment. This role includes imaging, configuration, troubleshooting, and breakfix support for hardware and software issues. The technician will work directly with users at all levels of the organization, from leadership to frontline staff, and must deliver highquality customer service while meeting established service expectations. Key Responsibilities

• Support, configure, and troubleshoot desktop computers, laptops, and mobile devices.
• Perform hardware and software installation, updates, and breakfix repairs.
• Image and prepare devices for deployment using established processes.
• Respond to support requests, diagnose issues, and resolve or escalate as needed.
• Update user accounts, profiles, and settings within organizational systems.
• Document all work in the ticketing system and follow established workflows.
• Communicate effectively with users at all organizational levels.
• Work independently to complete assigned tasks and meet service level expectations.
• Collaborate with team members to resolve complex issues and support shared goals.
• Maintain a high standard of professionalism, customer service, and reliability.
• Perform physical tasks such as lifting equipment and setting up workstations.

• Strong knowledge of workstation and laptop support, including troubleshooting and repair.

• Experience with device imaging, configuration, and deployment.

• Ability to diagnose and resolve operating system, hardware, and application issues.

• Familiarity with user account administration and system access updates.

• Experience working within a ticketing system and following structured workflows.

• Strong communication skills and the ability to support users of all technical levels.

• Ability to work independently and manage multiple tasks.

• Ability to lift up to 30 pounds and perform physical setup tasks as needed. Preferred Qualifications

• Prior experience in a desktop support or PC technician role.

• Exposure to enterprise environments and support processes.

• Familiarity with scripting, automation, or remote support utilities.

• Technical certifications are a plus. Education

• High school diploma required; additional technical training or experience preferred.

This is a Contract position based out of Columbia, SC. Pay and BenefitsThe pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.