IT Support Specialist

High school diploma or GED AND Six months of education or experience in information security privacy system/network administration and support or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area, Application development & training and experience necessary to independently provide technical support to computer users (6 Months)

Job Responsibilities:

Under general supervision provides management information system user support either by phone or site visit

Troubleshoots end-user problems

Analyzes and designs software modifications to meet users' needs

May develop/conduct training

Under general supervision provides management information system user support on a continuing basis either by phone or site visit

Troubleshoots end-user problems

Analyzes and designs software modifications to meet users' needs

May develop and conduct training programs for software/hardware users

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Provides customer support in the maintenance of systems

Provides ongoing operational and user assistance to address application problems provide on-call application support and assist users with application operations

Provides technical support in the operation and use of application software systems

Communicates with all levels of management and user department personnel to discuss job execution status requests for reprints equipment status and related problems that may occur

Develops materials and methods to be used in training others in the use of various hardware and software

Installs and/or upgrades software on PC's as instructed

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice

Experience in information security privacy system/network administration and support (6 Months), Customer Service

Teamwork and Cooperation

Accountability

Results Orientation

Judgment and Decision Making

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.