Help Desk Specialist

We are looking for a Help Desk Specialist to support end users in a hybrid role based in Austin, Texas. This Long-term Contract opportunity is ideal for an entry-level candidate who is detail oriented and enjoys solving technical issues, delivering strong customer support, and working across both onsite and remote environments. The position focuses on day-to-day desktop support, ticket resolution, and content updates while helping maintain a smooth experience for employees and visitors.

Responsibilities:

• Provide first-line technical assistance for end users by resolving common hardware, software, and access-related issues in a timely manner.

• Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure accurate updates through resolution.

• Perform password resets and assist users with account access concerns while following established support procedures.

• Support Microsoft Office 365 applications by addressing user questions, basic configuration needs, and routine functionality problems.

• Deliver a high level of customer service in a public-facing support environment, assisting users both remotely and in person.

• Troubleshoot desktop and end-user issues through remote support tools as well as onsite desk-side assistance when needed.

• Help with content-related updates and other routine support tasks that contribute to daily operational continuity.

• At least 1 year of experience in help desk, desktop support, or a similar end-user support environment.

• Hands-on ability to perform basic technical troubleshooting across hardware, software, and user access issues.

• Experience working with service desk tickets and maintaining clear, organized support documentation.

• Familiarity with Microsoft Office 365 and the ability to assist users with common application issues.

• Comfortable providing support in both onsite and remote settings within a hybrid work arrangement.

• Extensive customer service and communication skills, especially in a role that regularly interacts with the public.

• Exposure to tools such as Zoho ManageEngine ServiceDesk Plus is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.