IT Support Lead

We are looking for an experienced IT Support Lead to join our team in Austin, Texas. In this role, you will act as the primary IT presence for a local office, serving approximately 150 end users. This is a long-term contract position offering the opportunity to take ownership of IT operations and collaborate with global teams to ensure seamless technology support., * Provide Level 1 and Level 2 technical support for onsite and remote users, addressing immediate IT needs efficiently.

• Serve as the escalation point for local IT issues, coordinating with global support teams as required.

• Manage endpoint engineering tasks and perform light system administration to maintain operational efficiency.

• Administer Jamf for Mac devices, including provisioning, group management, and laptop deployments.

• Troubleshoot and support a variety of cloud-based applications used across the organization.

• Ensure optimal performance and user support in Windows-based environments.

• Monitor and manage service desk tickets to resolve issues promptly and effectively.

• Maintain the functionality of virtual desktop infrastructure (VDI) and provide deskside support as needed.

• Implement best practices for IT service management (ITSM) and Active Directory administration.

• Collaborate with stakeholders to identify and address technology needs proactively.

• 10+ years of IT technical support experience, with ability to work independently.

• Proven experience in Active Directory administration and IT service management.

• Strong knowledge of service desk management and ticketing systems.

• Hands-on expertise with Mac OS and Jamf Casper Suite.

• Familiarity with virtual desktop infrastructure (VDI) and deskside support.

• Ability to troubleshoot cloud-based applications and Windows environments.

• Skilled in endpoint management and light system administration.

• Comfortable operating independently as a visible and proactive site lead.

• Excellent communication and problem-solving skills in a dynamic work environment.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.