Education Technology Specialist

Position Summary: The Education Technology Specialist plays a critical role in managing and maintaining the IT infrastructure across our district's learning environments. This position ensures the high availability, security, and seamless integration of classroom technologies. The ideal candidate will provide comprehensive Tier 1 and Tier 2 technical support, driving operational excellence and empowering both educators and students through robust technology solutions., * Incident Management: Provide comprehensive Tier 1 and Tier 2 technical support for hardware, software, and network connectivity anomalies, ensuring minimal downtime for instructional activities.

• Endpoint Deployment: Provision, deploy, and configure endpoint devices, including ChromeOS devices, Windows PCs, and associated peripherals, in alignment with organizational standards.
• Lifecycle Management: Execute preventative maintenance and lifecycle management for enterprise workstations, interactive displays (e.g., SMART panels), and specialized classroom audiovisual equipment.
• Root-Cause Analysis: Diagnose and resolve complex technical issues within established service level agreements (SLAs) to mitigate instructional disruptions.
• Asset Administration: Administer IT asset management protocols, ensuring rigorous tracking of endpoints, software licenses, and peripherals via the enterprise ITSM/Helpdesk platform.
• Inventory Control: Facilitate comprehensive inventory audits and reconcile asset databases to optimize resource allocation and financial accountability.
• Knowledge Management: Author and maintain technical documentation, standard operating procedures (SOPs), and user-facing knowledge base articles to promote self-service resolution.
• End-User Communication: Articulate technical diagnostics, root causes, and preventative maintenance strategies to non-technical end-users clearly and effectively.
• Systematic Tracking: Log, track, and document all incident reports, service requests, hardware deployments, repairs, and decommissioning workflows systematically within the ticketing system.
• Ad-Hoc Support: Execute supplementary technical and administrative tasks as delegated by the Supervisor of Technology., * Verification of Credentials and Past Employment
• Adherence to School District Policies
• Milford Board of Education Approval

Milford School District reserves the right to take disciplinary action up to and including termination upon discovering false or misleading statements and/or documents after an offer of employment has been accepted. The Human Resources staff will assist in completion of all required documentation.

• Education: High school diploma or GED equivalent required; associate or bachelor's degree in an IT-related field preferred.
• Certifications: CompTIA A+ and CompTIA Network+ certifications highly preferred.
• Experience: Demonstrable experience in an enterprise IT help desk or technical support environment, with a strong emphasis on client-facing IT service delivery., * Proficiency in enterprise hardware architecture and software ecosystems.
• Expertise in hardware remediation, including component-level diagnostics, physical replacement, and device driver configuration.
• Working knowledge of Layer 1/Layer 2 network topologies, structured cabling, and networking hardware.
• Solid understanding of LAN/WLAN protocols, TCP/IP fundamentals, and associated diagnostic utilities.
• Familiarity with Command Line Interface (CLI) and PowerShell scripting for system administration and diagnostics.
• Proficiency in managing modern classroom technologies, including interactive flat panels (SMART), ChromeOS environments, and Windows devices.
• Fundamental knowledge of Microsoft Active Directory, Group Policy, and Identity Access Management (IAM) protocols.
• Experience with automated endpoint provisioning and OS imaging workflows (e.g., WDS, MDT, DeployR).

Professional Competencies:

• Customer-Centric: Exceptional customer service orientation with the ability to manage client expectations effectively.
• Analytical: Strong heuristic problem-solving capabilities and root-cause analysis skills.
• Communication: Excellent verbal and written communication skills, capable of translating technical jargon for non-technical stakeholders across multiple modalities.
• Autonomy: Highly self-motivated and directed, with the ability to prioritize and execute tasks in a fast-paced environment with minimal supervision.
• Collaboration: Demonstrated ability to foster collaborative, cross-functional relationships and an openness to adjusting actions in relation to organizational needs.
• Adaptability: A strong willingness to accept guidance, continuously pursue professional development, and adapt to emerging educational technologies.
• Integrity: Strict adherence to data privacy regulations and organizational confidentiality standards.
• Physical Requirements: Punctual and regular attendance, with the physical capability to lift, transport, and install IT equipment weighing up to 50 pounds.

Salary and Benefits: Salary range and benefits are commensurate with qualifications and experience in accordance with Board of Education Policy for 12 month staff. Please note that the linked salary range reflects a 10-month schedule and will be adjusted to reflect a 12-month position.