IT Support Technician (Tier 1)

• Serve as the first-level responder for incidents and service requests related to district infrastructure services
• Perform initial diagnostics and impact assessment for issues affecting cloud platforms, data center systems, and network connectivity
• Assist with routine infrastructure tasks such as account verification, service restarts, and status checks
• Support wired and wireless network troubleshooting, including connectivity validation and hardware verification
• Utilize AI-assisted tools and monitoring platforms to identify, diagnose, and document infrastructure incidents

Must have reliable vehicle and drivers license*, * High school diploma or GED required; associate degree in IT, Networking, or related field preferred

• Minimum of 1 year of experience in IT support with exposure to enterprise or infrastructure environments
• Foundational understanding of cloud services, server and data center environments, and networking concepts
• Familiarity with monitoring tools, ticketing systems, and incident workflows
• Ability to differentiate endpoint issues from infrastructure-related incidents

• Opportunity to work in a dynamic and impactful educational environment
• Hands-on experience supporting enterprise-level infrastructure services
• Collaborative team environment with growth potential
• Regular travel between client facilities and data centers
• Contribute to supporting teaching, learning, and district operations at scale

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.